Our Guarantee

When you order from ginocerruti.com you will not have to worry about the quality of the dresses. However, everyone's taste, preferences and needs are different. If for any reason you are not 100% satisfied with your order, just pack it up and send it back within 3 days of receiving it! Yes, we'll take it, in just about every case, as long as it is in the same condition as sold and has not been worn or tried on! (Please see below for special rules for returns and RMA numbers for merchandise).

We understand that ordering over the Internet is just a bit different than being able to touch the product in person. Sometimes a photo isn't the exact representation of an item. You can rest assured, if the products you order are not just what you expected, we'll take them back in most circumstances.

All we ask is that you go to your online account at www.wholesalegown.com within 3 days after you receive your order and let us know what your complaint is about. We will then attempt to resolve the product complaint. It is always helpful for us if you take photographs of the dress and upload this as well on the complaint page. In the event the issue is unresolvable an RMA (Return Merchandise Authorization) number is automatically issued. You will need to put this number on the outside of the box and ship it back to us within 3 days of when the RMA number is issued via the return service that we provide using the shipping label that we will email to you. Please note that you need to make sure that the dress is returned with its original packaging, labels, hang tags and has not been used, varied or altered. In the event there is any variation to the latter conditions, there will be a re-stocking charge of £15 and/or the return of the merchandise back to you. When the shipment is received and conforms to our returns policy we will issue a credit for the returned merchandise to your account, we do not issue refunds or credit your bank account or credit card.

There is, however, one instance where we will not issue an RMA. If the merchandise is seasonal and it is 3 days of the receipt of the merchandise, we will not issue an RMA unless the merchandise is damaged before dispatch from us. Please be sure to only purchase what you plan to sell. Also, we will probably ask you what was wrong, therefore please make sure that provide these details and the photographs. This will help us to process your complaint faster and also adjust our buying so that we can offer you better products in the future.

If you receive merchandise in error, or have a claim for defective merchandise, a shortage claim, or just don't like what you ordered, please contact our office by email. We must receive your claim or request within 3 days of your receipt of merchandise. Your returned merchandise must be received at our warehouse within 5 days after the Return Authorization Number is issued to you. The Return Authorization Number must be marked on the outside of each carton to be accepted by our warehouse. Please inspect your packages as soon as they arrive. Credit will be issued when the merchandise is received.

Our dresses come in so many different combinations and sizes therefore it is easier for you to use to have an online shopping cart. Plus we treat every order to each individual needs. Therefore we ask you to read ALL the information below if you are considering retailing any of our gowns from us. We have kept the details as short and informative as possible so please do take your time to go over the following very carefully. If you have any questions we are only too willing to help you so just go to our contact page and email us so that we will be in touch immediately.

Wholesale prices quoted are for all gowns between size 4 and 18. For Larger sizes there is an extra charge. All custom made or rush cut dresses also incur an extra charge.

• Prices quoted are all exclusive of delivery and VAT (if applicable).
• No gowns are supplied with trains unless specified. Please see price list for more information.
• Gowns are prone to creasing during delivery. Hanging gowns up for a day will cure this.
• All premium gowns are Hand-made to order and therefore please be very careful to give exact and correct Measurements using the size charts provided only including our size calculator page.

Privacy

Wholsalegown.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others.

Order

We request information from the user on our order form. Here a user must provide contact information (name and shipping address) and financial information (credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. From time to time, we may e-mail you with new offers.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site.

Log Files

We reserve the right to use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. However any abuse or mis-use of our website will be tracked back by the IP in order to aid a prosecution of any offender.

Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We do NOT store customers' Credit Card information locally. We are a fully PCI compliant company.

These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Firefox Mozilla, Google Chrome and Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just surfing.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.

If you have any questions about the security at our website, you can send an email to: [email protected]